Refund and Cancellation Policy
Last updated: 24 August 2026
This Refund and Cancellation Policy applies to all subscriptions and other payments made on Aankhiya ("the Platform"), operated by BLUEE HORSE CINEMA PRIVATE LIMITED, E 306, Sonam Srivilas, Golden Nest Phase 15, Opposite Mithalal Jain Bungalow, Bhayander East, Thane 401105, Maharashtra, India. It forms part of our Terms and Conditions.
1. No Refunds
1.1 All payments made on the Platform are final and non-refundable.
1.2 We do not provide refunds, credits, exchanges or pro-rated amounts for any subscription or payment, whether the plan is used partly, fully or not at all.
1.3 This includes, without limitation:
- a change of mind, or a subscription purchased by mistake or by an unintended repeat purchase;
- not using the Platform, or using it less than you expected, during the paid period;
- a plan renewing automatically because auto-renewal was not cancelled before the renewal date;
- dissatisfaction with the content catalogue, or a title being added, changed or removed during your subscription period;
- content being unavailable in your location because of licensing or geo-restriction;
- playback problems caused by your device, browser, operating system, internet connection or network provider;
- suspension or termination of your account for breach of our Terms and Conditions, including credential sharing, piracy or fraud.
1.4 Digital content is delivered immediately on purchase and is consumed on access. Accordingly, no cancellation or return right applies once a subscription has been activated.
2. Cancelling Your Subscription
2.1 You may cancel auto-renewal at any time. Cancellation stops all future charges; it does not refund any amount already paid.
2.2 After cancellation you keep access to the Platform until the end of the period you have already paid for. Access ends at that point.
2.3 To cancel:
- if you subscribed on our website: go to your account settings on the Platform and turn off auto-renewal;
- if you subscribed through the Apple App Store: cancel from Settings > your Apple Account > Subscriptions on your device;
- if you subscribed through Google Play: cancel from Play Store > Menu > Subscriptions.
2.4 Cancel at least 24 hours before the renewal date. A renewal that has already been charged will not be reversed.
3. Failed, Duplicate and Unauthorised Transactions
3.1 If money was deducted but your subscription was not activated, or you were charged more than once for the same plan and billing period because of a technical or payment-gateway error, write to support@aankhiya.com within 7 days of the transaction with the transaction reference, date, amount and the registered mobile number or email on your account.
3.2 We will investigate with our payment partner. Where a genuine failed or duplicate charge is confirmed, the amount is returned to the original payment method, or the corresponding subscription period is credited to your account, at our discretion. This is a correction of an erroneous charge and is not a refund of a valid subscription.
3.3 Confirmed corrections are typically processed within 7 to 10 working days, after which the timeline depends on your bank or card issuer.
3.4 If you believe your account or payment method has been used without your authorisation, notify us immediately at support@aankhiya.com and inform your bank.
4. Purchases Through App Stores
Subscriptions bought through the Apple App Store or Google Play are billed by that store. Any billing request for such a purchase must be raised with the store directly, and is decided under that store's own policies. We have no ability to process or reverse those charges.
5. Changes to Plans and Prices
If we change plan prices or benefits, the change applies from your next billing period. If you do not accept the change, your remedy is to cancel auto-renewal before the next renewal date; no refund of the current or any earlier period is made.
6. Grievances
If you are not satisfied with how a payment matter has been handled, contact our Grievance Officer:
Designation: Grievance Officer, BLUEE HORSE CINEMA PRIVATE LIMITED
Address: E 306, Sonam Srivilas, Golden Nest Phase 15, Opposite Mithalal Jain Bungalow, Bhayander East, Thane 401105, Maharashtra, India
Email: support@aankhiya.com
Grievances are acknowledged within 24 hours and resolved within 15 days of receipt.
7. Contact Us
BLUEE HORSE CINEMA PRIVATE LIMITED
E 306, Sonam Srivilas, Golden Nest Phase 15, Opposite Mithalal Jain Bungalow, Bhayander East, Thane 401105, Maharashtra, India
Email: support@aankhiya.com
Website: https://aankhiya.com